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Administrative Optometric Technician will triage phone, in-person patient encounters and patient secure-messaging detailing visual and ocular complaints, and ocular emergencies; make independent decision regarding scheduling appointments in the appropriate clinic service; provide patient services for appointment check-in and check-out; responsible for assisting patient’s arrivals, answering phones, scheduling appointments, arranging and verifying insurance coverage; understand HIPAA policy and present HIPAA information to patients; provide patient check-out services by re-verifying insurance, processing patient billing and coding sheets for accurate optometric procedures and diagnostic codes; collecting exam fees and co-pays along with eyewear purchases; responsible for posting payments for services and materials, determining patient and insurance responsible balances; entering adjustments, refunds and discounts in Compulink software; understands and explains eye examination procedures and fees to patients, answers patient prescription related questions and patient questions based on medical record information; responds to spectacle, contact lens, and medication/medication refill requests from patients and attending optometrists; supports Medical Records Department daily operations in accordance with state/federal regulations and college/university procedures governing medical records handling; understands HIPAA and data entry of confidential patient information; performs Release of Information duties in a secure and confidential manner; prepares and reviews medical records and prescriptions for completeness and accuracy, scans documents/images into EHR and conducts quality reviews; archives and purges medical records; may assume other Medical Records duties in absence of manager; communicates with other medical providers regarding patient care and referrals and delivers and retrieves records; provides copies of receipts and Rx’s to patients; may perform these duties in other departments such as: Medical Records, Vision Rehabilitation, Contact Lens, Binocular Vision/Pediatrics, Vision Therapy, Advanced Ocular Care or the Eyewear Gallery; performs other Administrative duties as needed.

from SJI- Ohio State University Science Jobs

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