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Position Overview

Parking & Transportation within Ancillary Services is currently seeking a Part-time Regular Customer Service Representative.

This position reports to the Associate Director, Parking Services, and will work Monday to Friday 2:15 to 5:15 pm in the main Parking office, Olympic Volunteer Centre. Strong communication skills are required to deal effectively with internal and external customers both by telephone and in person. This is an extremely busy work environment where multitasking is essential.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Assisting customers at the Parking Services main counter with in person, email and telephone inquiries
  • Answering general questions, issuing permits, taking payments for infraction tickets and handling the paperwork for towed vehicles
  • Processing permit renewals by reviewing applications and entering relevant details in the parking system.  Filing and other associated tasks from this work
  • Provide services outside the office location for a variety of products ie: residence move in, trade shows, UPass issuance and Secure Bike parking
  • Provide support for special projects that arise with limited turnaround times

Qualifications / Requirements:

  • Excellent and proven customer service abilities
  • Strong organizational skills
  • Able to work effectively in a team environment
  • Strong written and verbal communication skills
  • Knowledge of Word, Excel and Internet skills would be an asset

Application Deadline:  July 16, 2019

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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About University of Calgary

The University of Calgary is a publicly funded research-intensive university founded in 1966, with 14 faculties offering more than 250 academic programs, and more than 50 research institutes and centres. As one of Canada’s top comprehensive research universities, UCalgary combines the best of university tradition with the city of Calgary’s vibrant energy and diversity. Our main campus occupies a beautiful setting with a view of Alberta’s Rocky Mountains, and covers more than 200 hectares — an area larger than Calgary’s entire downtown. In 2016, UCalgary was ranked as one of the top 200 universities in the world by QS World University Rankings and Times Higher Education World University Rankings.